Are you looking for skills and strategies to help you achieve greater success in your professional and personal life? Would you like to acquire the tools to guide and mediate crucial situations towards positive outcomes and desired goals?

This 4-course certificate will give you the understanding and tools you need to make an immediate difference in your workplace and start you on the road to a rewarding career helping others.

MacEwan's Managing Conflict in the Workplace Certificate is offered in partnership with the Canadian Institute for Conflict Resolution (CICR). This certificate will give you the skills to assist in resolving and managing conflict in the workplace. Taught by skilled conflict practitioners and experienced adult trainers, you will learn practical strategies to deal with your own conflicts and the conflicts of others.

For those interested in pursuing a career in mediation or further developing their conflict resolution skills, completion of this certificate series will be credited as the first 40 hours of the Third Party Neutral Program (TPN 1) offered by the Canadian Institute for Conflict Resolution.

Core Courses:

• Intro to Conflict Resolution - Level I
• Intervening in Conflict & Managing Your Own Conflict - Level II
• Conflict Resolution Skills in Tough Situations - Level III

Electives (choose one):

• Creating Positive Work Environments
• Leading People Through Change
• Dealing with Difficult People

View the Winter 2012 Managing Conflict in the Workplace Course Schedule.

For more information, please call 780-497-5207 or email
Business Continuing Education.

Register by phone at 780.497.5000
Online at: https://courses.macewan.ca/mee
Or in person at any campus 

Please register at least 3 days before class start date to allow processing time.